DMCA & Copyright Policy

Last updated: October 1, 2025

Mamba Host respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. §512).

1) Our Commitment

Asmar Media Group LLC d/b/a Mamba Host ("Mamba Host," "we," "us") respects the intellectual property rights of others and expects our customers to do the same. We respond promptly to valid notices of copyright infringement and will terminate accounts of repeat infringers in appropriate circumstances.

2) Designated DMCA Agent

Our designated agent for receiving DMCA notices is:

DMCA Agent
Asmar Media Group LLC
Attn: Copyright Agent
Email: dmca@mambahost.com
Subject Line: "DMCA Notice" or "DMCA Counter-Notice"

3) Filing a DMCA Takedown Notice

If you believe that content hosted on our Services infringes your copyright, you may submit a written notice containing the following information required by 17 U.S.C. §512(c)(3):

  1. Identification of the copyrighted work: A description of the copyrighted work you claim has been infringed. If multiple works are involved, provide a representative list.
  2. Identification of the infringing material: A description of where the infringing material is located on our Services (e.g., server IP address, panel URL, file paths, screenshots) with sufficient detail to allow us to locate it.
  3. Contact information: Your name, mailing address, telephone number, and email address.
  4. Good faith statement: A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  5. Accuracy statement: A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
  6. Physical or electronic signature: Your physical or electronic signature (typing your full legal name is acceptable for electronic submissions).

Please note: Under 17 U.S.C. §512(f), you may be liable for damages, including costs and attorneys' fees, if you knowingly materially misrepresent that material is infringing.

4) What Happens After We Receive a Notice

Upon receipt of a valid DMCA notice, we will:

  • Expeditiously remove or disable access to the allegedly infringing material
  • Notify the customer who posted the material that we have removed or disabled access to it
  • Provide the customer with a copy of the notice (including your contact information)
  • Advise the customer of their right to file a counter-notice

5) Filing a DMCA Counter-Notice

If you believe that material you posted was removed or disabled by mistake or misidentification, you may file a counter-notice containing the following information required by 17 U.S.C. §512(g)(3):

  1. Identification of material: A description of the material that was removed or disabled and the location where it appeared before removal.
  2. Good faith statement: A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
  3. Consent to jurisdiction: Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or Harris County, Texas if you are outside the United States), and that you will accept service of process from the person who filed the original DMCA notice or their agent.
  4. Physical or electronic signature: Your physical or electronic signature.

6) What Happens After We Receive a Counter-Notice

Upon receipt of a valid counter-notice, we will:

  • Promptly provide the original complainant with a copy of your counter-notice
  • Inform them that we will restore the removed material in 10-14 business days
  • Restore the material between 10-14 business days after receiving the counter-notice, unless our DMCA Agent receives notice that the complainant has filed a court action seeking an injunction against the alleged infringer

7) Repeat Infringer Policy

In accordance with the DMCA and other applicable laws, we have adopted a policy of terminating, in appropriate circumstances, accounts of customers who are deemed to be repeat infringers. We may also, in our sole discretion, limit access to our Services and terminate the accounts of customers who infringe the intellectual property rights of others, whether or not there is repeat infringement.

Our repeat infringer policy includes:

  • First violation: Warning and removal of infringing content
  • Second violation: Temporary suspension (7-30 days) and mandatory review
  • Third violation: Permanent account termination

We reserve the right to terminate accounts immediately for egregious violations or when legally required.

8) Other Intellectual Property Complaints

This policy specifically addresses copyright complaints under the DMCA. For other intellectual property concerns:

9) Game Content & Mods

Many of our customers host game servers with mods, plugins, and custom content. Please note:

  • Customers are responsible for ensuring they have necessary licenses and permissions
  • Game publishers' IP complaints are handled through this DMCA process
  • We encourage rights holders to work directly with customers when possible
  • Fair use and transformative works are legitimate defenses in counter-notices

10) Response Timeframes

We strive to process all DMCA communications promptly:

  • Initial review: Within 1-2 business days of receipt
  • Content removal: Within 24-48 hours of valid notice
  • Customer notification: Within 24 hours of action taken
  • Counter-notice review: Within 1-2 business days of receipt
  • Content restoration: 10-14 business days after valid counter-notice (if no court action)

11) Notification to Customers

When we receive a DMCA notice or take action on content, we will:

  • Send email notification to the account email address
  • Post a notice in the control panel
  • Provide a copy of the complaint (with contact information included)
  • Explain available options including counter-notice procedures

12) Misuse of DMCA Process

The DMCA process is not a tool for:

  • Censoring speech you disagree with
  • Removing content in competitive disputes
  • Harassing other users or competitors
  • Bypassing proper legal channels

Abuse of the DMCA notice process may result in legal liability under 17 U.S.C. §512(f) and could lead us to terminate services to the abusing party.

13) Limitations & Disclaimers

  • We are not responsible for determining whether content actually infringes copyright
  • We act as a neutral intermediary following statutory procedures
  • We do not provide legal advice to either party
  • Removal of content does not constitute an admission of infringement
  • We may preserve removed content as required by law or legal process

14) Modifications to This Policy

We may update this policy to reflect changes in law or our procedures. Material changes will be posted with an updated "Last updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.

15) Questions & Additional Information

For questions about this policy or intellectual property matters:

Additional resources: