Frequently Asked Questions

Getting started is simple! Choose your desired service from our plans page, select your preferred plan, complete the checkout process, and your server will be instantly deployed. You'll receive login credentials via email within 1-2 minutes. Access your control panel to configure and launch your server.

Your server is deployed instantly after payment confirmation. Most servers are fully operational within 1-2 minutes, including automatic configuration, panel access setup, and all necessary resources allocated. You can start using your server immediately.

We support 15+ popular games including Minecraft (Java & Bedrock), FiveM, RedM, Rust, CS2, Arma 3, Arma Reforger, Squad, Assetto Corsa, and more. We also offer Discord bot hosting with Node.js and Python support. Check our game servers page for the complete list.

No technical expertise required! Our intuitive control panel makes server management easy for beginners. We provide one-click installers for mods and plugins, automatic backups, and comprehensive documentation. For advanced users, we offer full FTP/SFTP access and SSH for complete control.

While we don't offer free trials, we do provide a 48-hour money-back guarantee on all new purchases. If you're not satisfied with our service within the first 48 hours, contact our support team for a full refund, no questions asked.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various other payment methods through our secure billing portal. All payments are processed securely with industry-standard encryption.

Services are billed monthly on a recurring basis. Your subscription automatically renews each month on your billing date. You can cancel anytime through the billing portal, and your service will remain active until the end of your current billing period.

Yes! You can upgrade or downgrade your plan at any time through the billing portal. Upgrades take effect immediately and you'll be charged a prorated amount. Downgrades will apply at the start of your next billing cycle, and you'll receive a prorated credit.

Yes, we offer a 48-hour money-back guarantee on all new purchases. If you're not satisfied with our service within the first 48 hours, contact our support team for a full refund. After the 48-hour window, refunds are considered on a case-by-case basis for service issues.

No! There are absolutely no setup fees, hidden charges, or surprise costs. The price you see is the price you pay. All features, DDoS protection, backups, and support are included in your plan at no extra cost.

Yes, there are no long-term contracts or cancellation fees. You can cancel your subscription at any time through the billing portal. Your service will remain active until the end of your current billing period, and you won't be charged again.

Access your server through our web-based control panel using the credentials sent to your email. The panel provides a user-friendly interface for starting/stopping your server, uploading files, managing databases, viewing logs, and configuring settings. You also get FTP/SFTP access for direct file management.

Absolutely! You have complete control over your server. Install any mods, plugins, or custom configurations compatible with your game. We provide one-click installers for popular mods and plugins, plus full FTP/SFTP access for manual installations. No restrictions!

Changing server versions is easy through the control panel. Navigate to the version selector, choose your desired version, and click apply. The change takes effect after a server restart. You can switch between stable releases, snapshots, and modded versions at any time.

If you reach your player slot limit, additional players will be prevented from joining until a slot becomes available. The server continues running normally for existing players. If you consistently need more slots, you can easily upgrade to a higher plan through the billing portal for immediate capacity.

Each plan includes one server instance. If you need multiple servers (for example, a Minecraft server and a Discord bot), you'll need separate plans for each. However, you can run multiple game modes or worlds on a single Minecraft server depending on your configuration.

Restart your server instantly through the control panel with one click. You can also schedule automatic restarts at specific times or intervals. The control panel shows real-time server status and allows you to start, stop, or restart your server anytime.

All plans include email support with responses within 24 hours. We offer comprehensive documentation, setup guides, and troubleshooting resources. Our support team can help with server configuration, technical issues, billing questions, and general guidance. We're here to ensure your success!

Yes! All our plans include enterprise-grade DDoS protection at no extra cost. Our advanced mitigation systems automatically detect and neutralize DDoS attacks in real-time, keeping your server online and protected. We monitor traffic 24/7 to ensure maximum uptime.

We provide automated daily backups for all servers at no additional cost. Backups are stored securely in geographically separate locations. You can also create manual backups anytime through the control panel. Restore from any backup with one click - the entire process takes just minutes.

We guarantee 99.9% uptime backed by our Service Level Agreement (SLA). Our infrastructure runs on enterprise-grade hardware with redundant power, network connectivity, and cooling. If we fail to meet the 99.9% uptime commitment, you're eligible for service credits.

Yes! We offer free migration assistance. Provide us with your current server files and database, and we'll handle the transfer to Mamba Host. Contact our support team with your migration details, and we'll guide you through the process to ensure zero downtime.

Contact our support team immediately through email. Provide details about the issue, and we'll investigate promptly. Our control panel includes automatic crash detection and restart capabilities. Most issues are resolved within hours, and we work around the clock to ensure your server runs smoothly.

We support both Node.js (JavaScript/TypeScript) and Python for Discord bot hosting. Our environment includes all necessary libraries and dependencies for discord.js, discord.py, and other popular Discord bot frameworks. You can also install additional packages as needed.

Deploy your bot through the control panel by uploading your bot files via FTP/SFTP or Git. Configure your bot token and environment variables, then start the bot with one click. Our panel includes automatic restart on crash, real-time logs, and resource monitoring.

Yes! Your Discord bot runs 24/7 with automatic restarts if it crashes. Our infrastructure ensures your bot stays online with 99.9% uptime. You can monitor your bot's status in real-time through the control panel and receive notifications if issues occur.

Most Discord bots run smoothly on 512MB to 1GB of RAM. Our starter plan (512MB) handles small to medium bots serving up to 100 servers. For larger bots with heavy database usage or many servers, upgrade to 1GB or 2GB plans. Monitor usage through the control panel.

Yes! Our Discord bot hosting includes support for SQLite databases out of the box. For MySQL/PostgreSQL databases, you can connect to external database services. We also support MongoDB, Redis, and other database systems depending on your plan and requirements.

Secure your account by using a strong, unique password, enabling two-factor authentication (2FA) in your account settings, and never sharing your login credentials. We recommend using a password manager and regularly reviewing your account activity. Keep your email secure as it's used for password recovery.

Yes, you can change your account email through the account settings in the billing portal. You'll need to verify the new email address before the change takes effect. Keep your email current as we use it for important service notifications and password recovery.

When you cancel, your service remains active until the end of your current billing period. After that, your server is stopped and your data is retained for 7 days. Download any important files before cancellation. After 7 days, all data is permanently deleted and cannot be recovered.

Never! We take your privacy seriously. We do not sell, rent, or share your personal information with third parties for marketing purposes. We only collect information necessary to provide our services. Review our Privacy Policy for complete details on how we handle your data.

Yes! You can create sub-users with specific permissions through the control panel. Grant different access levels for server management, file access, or view-only permissions. This is perfect for team management or giving trusted staff controlled access without sharing your main credentials.

Choose a plan based on your expected player count and resource needs. Our Starter plans are perfect for small servers (5-10 players), Pro plans for medium servers (15-25 players), and Premium plans for large servers (30+ players). You can always upgrade if you need more resources.

All plans include: instant setup, DDoS protection, automatic daily backups, 99.9% uptime SLA, full FTP/SFTP access, MySQL database, subdomain, mod/plugin support, 24/7 email support, and our intuitive control panel. No hidden fees or extra charges.

Currently, we bill monthly with no long-term commitments required. This gives you flexibility to cancel anytime without penalty. We occasionally offer promotional discounts - follow us on social media or subscribe to our newsletter for special offers.