Uptime & Reliability
Your servers run on enterprise hardware with redundant power, network, and storage. Every plan includes our 99.9% uptime guarantee.
Our Uptime Guarantee
Section titled “Our Uptime Guarantee”All plans include a 99.9% monthly uptime SLA.
This means your server should experience no more than ~44 minutes of unplanned downtime per month (or ~8.7 hours per year). If we fall short due to issues on our end, you can request service credits.
Check Service Status
Section titled “Check Service Status”Scheduled Maintenance
Section titled “Scheduled Maintenance”| Detail | Information |
|---|---|
| When | 10:00 PM – 2:00 AM Central Time (as needed) |
| Notice | At least 24 hours via status page + Discord |
| Your server | Gracefully stopped, then auto-restarted after maintenance |
| Your data | Preserved — configs, worlds, and files are untouched |
When Something Goes Wrong
Section titled “When Something Goes Wrong”If there’s an issue with our platform, here’s what happens:
1. We Detect It
Section titled “1. We Detect It”Automated monitoring watches for crashes, high error rates, and connectivity issues around the clock. We’re often aware of problems before you notice them.
2. We Fix It
Section titled “2. We Fix It”Our team triages and resolves issues based on severity:
| Plan | Response Target |
|---|---|
| Premium | 30 minutes |
| Starter / Pro | 2 hours |
3. We Communicate
Section titled “3. We Communicate”Updates are posted to the status page and Discord. For major incidents, we provide ETAs and post-incident summaries.
Getting Help During an Outage
Section titled “Getting Help During an Outage”| Severity | What’s Happening | How to Reach Us |
|---|---|---|
| Production down | Server completely offline, can’t connect | Discord #support or support ticket |
| Degraded service | High latency, intermittent issues | Support ticket with logs and timeline |
| General question | Not urgent | Email or Discord community |
SLA Credits
Section titled “SLA Credits”If we miss the 99.9% uptime target due to platform issues, you can request account credits.
How to Request
Section titled “How to Request”- Email billing@mambahost.com within 14 days of the incident
- Include: incident date/time, your server ID, and impact description
- We’ll review and apply credits to your next invoice
What Qualifies
Section titled “What Qualifies”- Unplanned platform outages
- Infrastructure failures on our end
- Network issues within our control
What Doesn’t Qualify
Section titled “What Doesn’t Qualify”- Scheduled maintenance (announced in advance)
- Issues caused by your configuration, code, or mods
- External factors (DDoS attacks, upstream provider outages, force majeure)
Our Infrastructure
Section titled “Our Infrastructure”| Component | Details |
|---|---|
| Location | Houston, TX (GigaCloudX datacenter) |
| Hardware | Dell PowerEdge R640 (2x Intel Gold 6154) and R630 (2x Intel Xeon E5-2680v4) servers |
| Power | Dual feeds with automatic failover |
| Network | Redundant uplinks, DDoS protection via Cloudflare |
| Storage | U.2 NVMe with RAID redundancy |
Questions?
Section titled “Questions?”- General support: support@mambahost.com
- Billing inquiries: billing@mambahost.com
- Discord: Join our server