Maintenance & Downtime
This guide explains how to check for maintenance, what happens during downtime, and how to stay informed about service status.
Check the Status Page
Section titled “Check the Status Page”Always check our status page first when something seems wrong:
The status page shows:
- Current status of all services
- Ongoing incidents or maintenance
- Historical uptime data
- Scheduled maintenance windows
Understanding Status Indicators
Section titled “Understanding Status Indicators”| Status | Meaning | Action |
|---|---|---|
| Operational | Everything working normally | No action needed |
| Degraded Performance | Slower than normal | May experience lag, usually resolves quickly |
| Partial Outage | Some features affected | Check if your server is impacted |
| Major Outage | Significant service disruption | Wait for updates, do not restart repeatedly |
| Maintenance | Planned work in progress | Wait for completion |
Types of Maintenance
Section titled “Types of Maintenance”Scheduled Maintenance
Section titled “Scheduled Maintenance”Planned updates and improvements announced in advance:
- Notice period: Usually 24-72 hours advance notice
- Timing: Typically during low-traffic hours (late night/early morning)
- Duration: Usually 15-60 minutes
- Communication: Email, Discord announcement, status page
What happens to your server:
- Server is gracefully stopped
- Maintenance is performed
- Server is automatically restarted
- Your data and configurations are preserved
Emergency Maintenance
Section titled “Emergency Maintenance”Unplanned but necessary work to fix critical issues:
- Notice: As much as possible, but may be immediate
- Timing: Whenever necessary
- Duration: Varies based on issue
- Communication: Status page updates in real-time
What happens to your server:
- Server may be stopped with less warning
- Critical fixes are applied
- Server is restarted as soon as safe
- We prioritize data integrity
Security Updates
Section titled “Security Updates”Patches for security vulnerabilities:
- Notice: May be immediate for critical vulnerabilities
- Timing: ASAP after vulnerability disclosure
- Duration: Usually quick (5-15 minutes)
- Communication: Status page, may include security advisory
Maintenance Schedule
Section titled “Maintenance Schedule”Regular Maintenance Windows
Section titled “Regular Maintenance Windows”We prefer to schedule maintenance during these periods:
| Region | Preferred Window (Local Time) |
|---|---|
| US Central (Houston) | Tuesday/Wednesday 3-6 AM CST |
Game-Specific Considerations
Section titled “Game-Specific Considerations”Some games have their own update schedules that may affect your server:
| Game | Typical Update Schedule |
|---|---|
| Rust | Forced wipe first Thursday of month |
| CS2 | Frequent, often weekly |
| Minecraft | Varies, major updates every few months |
| FiveM | Artifact updates weekly |
| Arma 3 | Infrequent, usually stable |
What Happens to Your Server
Section titled “What Happens to Your Server”During Planned Maintenance
Section titled “During Planned Maintenance”- Before: You receive advance notice via email/Discord
- Start: Server receives graceful shutdown signal
- During: Server is offline, maintenance is performed
- After: Server automatically restarts
- Complete: You can verify server is online in panel
During Emergency Maintenance
Section titled “During Emergency Maintenance”- Start: Issue detected, maintenance begins ASAP
- During: Server may go offline, status page updated
- After: Server restarts when safe
- Complete: Post-incident report may be published
Your Data is Safe
Section titled “Your Data is Safe”During all maintenance types:
- World/map data is preserved
- Configuration files are not modified
- Databases are backed up before major work
- Plugins/mods remain installed
Staying Informed
Section titled “Staying Informed”Subscribe to Status Updates
Section titled “Subscribe to Status Updates”- Go to status.mambahost.com
- Click Subscribe to Updates
- Choose your notification method:
- SMS (where available)
- Webhook (for advanced users)
Join Our Discord
Section titled “Join Our Discord”Our Discord server provides:
- Real-time maintenance announcements
- Community updates during outages
- Direct communication with staff
Check Your Email
Section titled “Check Your Email”We send maintenance notifications to:
- The email on your billing account
- Any additional contacts you’ve added
Make sure @mambahost.com emails aren’t going to spam.
During an Outage
Section titled “During an Outage”What to Do
Section titled “What to Do”- Check status page — Is there a known issue?
- Don’t panic restart — Repeated restarts can make things worse
- Wait for updates — We post updates every 15-30 minutes during major issues
- Inform your players — Let them know you’re aware and waiting for resolution
What NOT to Do
Section titled “What NOT to Do”- ❌ Don’t submit multiple support tickets for the same issue
- ❌ Don’t repeatedly restart your server
- ❌ Don’t make configuration changes during an outage
- ❌ Don’t assume your server is broken — check status first
After Maintenance
Section titled “After Maintenance”Verify Your Server
Section titled “Verify Your Server”After maintenance completes:
- Check your server status in the panel
- Verify it shows Online
- Try connecting to your server
- Check the console for any errors
If Your Server Doesn’t Start
Section titled “If Your Server Doesn’t Start”After maintenance, if your server won’t start:
- Wait 5 minutes — sometimes startup is delayed
- Check the console for errors
- Try a manual Restart from the panel
- If still not working, contact support
Uptime Guarantee
Section titled “Uptime Guarantee”We maintain a 99.9% uptime SLA for all services. This means:
- Maximum expected downtime: ~8.76 hours per year
- Scheduled maintenance is excluded from SLA calculations
- Emergency maintenance counts toward SLA
For full SLA details, see Infrastructure Status & SLA.
Historical Incidents
Section titled “Historical Incidents”You can view past incidents and maintenance on our status page:
- Go to status.mambahost.com
- Scroll down to Past Incidents
- Click on any incident for full details and timeline
This helps you understand:
- What issues have occurred
- How quickly they were resolved
- What was done to prevent recurrence
Still Not Working?
Section titled “Still Not Working?”Before contacting support, gather these 3 things:
- Server ID — found in your panel URL or dashboard
- What you tried — list the steps you already attempted
- Error message or screenshot — exact text or image of what you see
Then contact us:
- Email: support@mambahost.com
- Discord: Open a ticket in our server