Help Center
Find solutions to common game server issues. Most problems can be resolved without contacting support.
What’s Your Issue?
Section titled “What’s Your Issue?”Connection Problems
Section titled “Connection Problems”Can’t connect to your server?
- Connection Issues — Fix “connection refused” and timeout errors
- Version Mismatch — Client and server version don’t match
Server Crashes
Section titled “Server Crashes”Server won’t stay online?
- Server Won’t Stay Running — Fix crash loops and startup failures
- Mod & Plugin Conflicts — Isolate problematic mods/plugins
Minecraft-Specific
Section titled “Minecraft-Specific”- Java Version Issues — Fix Java version errors
- Minecraft Version Mismatch — “Outdated server” and protocol errors
Panel & Account
Section titled “Panel & Account”- Panel Guide — Start, stop, and manage your server
- Billing FAQ — Payment and account questions
Quick Links
Section titled “Quick Links”| Resource | Description |
|---|---|
| Status Page | Check for ongoing maintenance or outages |
| When to Contact Support | What to include in your ticket |
| Discord Community | Get help from staff and community |
Before Contacting Support
Section titled “Before Contacting Support”Try these steps first:
- Check the status page — Is there an ongoing outage?
- Search this Help Center — Your issue may already have a solution
- Restart your server — Many issues resolve with a clean restart
- Check the console — Error messages point to the cause
If you’ve tried the self-service steps and still need help, see When to Contact Support.