Game Server Troubleshooting
Use this guide when any game server misbehaves. Work through the sections in order and gather the requested data before contacting support.
Connection & Availability
Section titled “Connection & Availability”| Symptom | Likely Cause | Solution |
|---|---|---|
| Players can’t connect | Firewall blocking ports, wrong IP/port, DDoS mitigation triggered | Verify IP/port from panel, check router/ISP allows required ports, confirm no geo/IP blocks |
| Server not in browser | Server still booting, wrong query port, private flag enabled | Wait 5 minutes after restart, confirm query port matches game default, disable private flags |
| Panel shows online but unreachable | Game process hung, txAdmin/HC crashed | Restart via in-game tools first (txAdmin, RCON), then panel restart if needed |
Performance Issues
Section titled “Performance Issues”High CPU Usage
Section titled “High CPU Usage”-
Reduce tickrate or view distance in your game config
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Disable idle resources or plugins that aren’t being used
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Profile scripts using game-specific tools (resmon for FiveM, Oxide diagnostics for Rust)
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Upgrade your plan if usage consistently exceeds 80%
High RAM Usage
Section titled “High RAM Usage”-
Remove unused mods or plugins
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Ensure backups don’t run during peak hours
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Check for memory leaks in custom scripts
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Upgrade your plan if RAM exceeds 75% consistently
Latency/Ping Issues
Section titled “Latency/Ping Issues”-
Run a speed test from the panel
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Confirm players connect to the closest region
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Remove VPNs or proxies that may add latency
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Check for bandwidth constraints in panel metrics
File & Deployment Issues
Section titled “File & Deployment Issues”| Problem | Solution |
|---|---|
| Upload failures / 413 errors | Use SFTP (port 2022) for files over 100 MB; ensure binary mode is enabled |
| Corrupted configs | Re-upload clean copies; avoid using the panel editor for complex files |
| Permission errors | Re-upload via SFTP rather than using root-owned archives |
Scheduling & Automation
Section titled “Scheduling & Automation”| Issue | Solution |
|---|---|
| Backups not running | Confirm scheduler tasks are enabled and time zones match |
| Restarts overlapping events | Stagger scheduled tasks; avoid chaining heavy jobs |
| Wipe tasks skipped | Check command syntax (bpwipe, app_update, etc.) |
| Tasks running on wrong server | Verify tasks are assigned to the correct container |
Reading Logs
Section titled “Reading Logs”Where to Find Logs
Section titled “Where to Find Logs”| Game | Log Location |
|---|---|
| Rust | /oxide/logs/ |
| FiveM | /txData/logs/ |
| CS2 | /csgo/logs/ |
| Minecraft | /logs/ |
| Arma | .rpt files in profiles directory |
External Diagnostic Tools
Section titled “External Diagnostic Tools”| Tool | Game | Purpose |
|---|---|---|
resmon 1 | FiveM | Identify slow resources |
net_graph 1 | CS2 | Check tick variance and network stats |
| Spark/Timings | Minecraft | Profile server performance |
| Oxide diagnostics | Rust | Plugin performance analysis |
Security & Access
Section titled “Security & Access”-
Rotate passwords quarterly — panel, SFTP, and RCON credentials
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Use per-user accounts with least privilege permissions
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Monitor for suspicious activity in admin logs
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Check status page if you suspect DDoS or attack traffic
When to Contact Support
Section titled “When to Contact Support”Before opening a ticket, gather this information:
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Server name and panel UUID
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Timeline of events — when did the issue start? What changed recently?
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Logs and stack traces — relevant error messages from console or log files
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Player counts and regions affected
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Actions already taken — restarts, rollbacks, config changes
Quick Diagnostic Checklist
Section titled “Quick Diagnostic Checklist”Use this checklist before contacting support:
- Checked status.mambahost.com for known issues
- Verified IP and port from panel
- Restarted the server from panel
- Reviewed console logs for errors
- Confirmed client and server versions match
- Tested with a clean config (if applicable)
- Checked firewall and port settings
Helpful Links
Section titled “Helpful Links”Need Help?
Section titled “Need Help?”- Support: support@mambahost.com
- Discord: Join our server